Refund Policy

1. Delivery of our services. We provide digital services only; no physical goods are sold or shipped. Subscription plans, platform credits, and wallet top-ups are treated as delivered once they are activated on your account at the Platform, which occurs on successful confirmation of your payment. Campaign services are treated as delivered as the agreed campaign deliverables are completed through the Platform.

2. Refunds will be provided only in cases where services were not delivered as per agreed terms, due to platform error, technical issues, or proven failure by the other party.

3. All refund requests must be raised within 7 working days of the payment date and must include the transaction ID, campaign name, and reason for refund. Requests may be raised by writing to contact@lookwhostalking.co.in.

4. Refunds, if approved, will be processed within 7–14 business days via the original payment method. UPI refunds are subject to NPCI timelines.

5. LWT TOOL INDIA PRIVATE LIMITED reserves the right to reject refund requests in cases where: The campaign has already been executed, Influencer content has gone live, or Terms of campaign were fulfilled.

6. Any transaction fee deducted by Razorpay or the issuing bank will not be refunded unless explicitly stated.

7. Cancellation of campaigns is governed separately by our Cancellation Policy.

Contacting Us

For any question regarding this Refund Policy, or to raise a refund request, contact us at contact@lookwhostalking.co.in or +91-8447027399.

LWT TOOL INDIA PRIVATE LIMITED
Corporate office:
3rd Floor, Vatika Atrium, Golf Course Road, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122011, India.